Conditions d’utilisation

Last updated: April 15, 2026

1. Overview

Welcome to Tinkuna.The terms “we”, “us” and “our” refer to Tinkuna GmbH, a company registered in Switzerland.Tinkuna operates this online store and website, including all related information, content, features, tools, products and services (the “Services”).Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.By accessing or using the Services, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Services.

2. Eligibility and Account

• By using the Services and placing an order, you confirm that you are legally capable of entering into a binding contract under applicable law.
• You agree to provide accurate, current and complete information when placing an order or creating an account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

3. Products and Food Disclaimer

We sell food and food-related products.We make reasonable efforts to ensure that product descriptions, images and information are accurate. However, product appearance, packaging, taste and texture may vary.Unless explicitly stated otherwise, our products are not intended to diagnose, treat, cure or prevent any disease.

4. Orders and Contract Formation

• By placing an order, you submit a binding offer to purchase.
• A purchase contract is formed only when we confirm your order by email and payment has been successfully processed.
• We reserve the right to refuse or cancel orders at our discretion, including in cases of pricing errors, stock limitations or suspected misuse.
• If an order is cancelled, any payment already made will be refunded.

5. Prices, Taxes and Payments

• All prices are displayed in the currency shown in the store.
• Prices may change at any time. The price applicable is the one shown at checkout at the time of purchase.
• Shipping costs and applicable taxes are displayed separately during checkout.
• Payments are processed securely via Shopify Payments and other authorized payment providers. 

6. Shipping and Delivery

• We ship according to the shipping options displayed at checkout.
• Delivery times are estimates and not guaranteed.
• Risk of loss passes to you upon delivery to the provided address.
• We are not responsible for delays caused by shipping carriers, customs processing or events beyond our control.

7. Returns and Refunds

Returns and refunds are governed exclusively by our Refund Policy.Due to the nature of food products, perishable goods are generally excluded from returns. Non-perishable products may only be returned if unopened and unused, in accordance with our Refund Policy.

8. Intellectual Property

All content on this website, including text, images, logos, graphics and design, is the property of Tinkuna or its licensors and is protected by applicable intellectual property laws.You may not reproduce, distribute or use any content without prior written permission.

9. Third-Party Services and Links

Our Services may contain links to third-party websites or tools.We are not responsible for the content, accuracy or practices of third-party services. Use of third-party services is at your own risk.

10. Relationship with Shopify

Tinkuna is powered by Shopify. All purchases are made directly between you and Tinkuna.Shopify is not responsible for any aspect of sales, including product quality, delivery or refunds.You expressly release Shopify from any claims related to purchases made through our store.

11. Privacy

Your personal data is processed in accordance with our Privacy Policy, Swiss data protection law and, where applicable, the GDPR.

12. Prohibited Use

You may not use the Services for unlawful, fraudulent or abusive purposes, or to violate applicable laws or intellectual property rights.We reserve the right to suspend or terminate access for violations of these Terms.

13. Disclaimer of Warranties

The Services and products are provided “as is” and “as available”, except where mandatory law provides otherwise.

14. Limitation of Liability

To the maximum extent permitted by law, Tinkuna shall not be liable for indirect, incidental or consequential damages, including loss of profit, revenue or data.

15. Indemnification

You agree to indemnify and hold harmless Tinkuna from any claims arising from your breach of these Terms or misuse of the Services.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Switzerland.The courts of Zug, Switzerland, shall have exclusive jurisdiction, unless mandatory consumer protection laws provide otherwise.

17. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on this page.Continued use of the Services constitutes acceptance of the updated Terms.

18. Contact Information